Easy in, easy out; Hotels experimenting with kiosks to save time


Time is precious to business travelers, which explains why major hotel chains around the nation are testing ways to speed customers from the front door to their rooms, and out again.

Advocates promise this new technology – touch-screen kiosks, small portable computers, and off-site baggage checks – will reduce waiting time. But only time will tell if customers will embrace the devices as great conveniences, or reject them as gimmicks.

Hotels and other service providers are looking to make the whole process as easy as possible, said Craig Mateer, president of an Orlando, Fla.-based company that is testing a system that allows airline passengers to check their bags through from a hotel to the airport far in advance of their flight.

‘It’s just good business’, Mateer said.

Kiosks seem to be the hot item, as several chains are running tests to see if guests are willing to bypass the personal touch at the front desk in favor of a quicker check-in and check-out.

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